FAQs / Policies
Condos rent for 7 nights, typically from Saturday to Saturday, unless stated otherwise. Select condo complexes will allow a short stay in the off season months. All homes require a 28 night stay per the City of Sanibel.
Our guests come to our office to pick up their key packet. Our office is located at 2330 Palm Ridge Road, Suite 13, Sanibel. At check-in, you will receive your keys and/or door lock code, your parking pass and information regarding your vacation rental! If you arrive after office hours, your key packet will be located in our lock box by our front door. We will provide each guest the lock box code prior to check in.
All bookings in a single family home require a 10% deposit at the time of booking and the remaining final payment is due 90 days prior to arrival. Final payment of the balance for the rent al is required to be paid by personal check, cashier’s check, money order, or wire transfer. If by wire transfer, Guest will be responsible for all associated fees. SBL is not responsible for notifying Guest of final payment. Any final payment that is not received by the due date may result in cancellation of the reservation and forfeiture of all deposits. All reservations must be paid in full prior to check in, any unpaid balance prior to check in will result in cancellation of the reservation.
Our check-in time is at 4pm and if you are planning to arrive early, please let us know beforehand and we will do our best o have your vacation rental ready before then. Each condo and home is cleaned thoroughly and then inspected by our staff. As soon as your vacation rental is ready, we will call the number we have on file to let you know!
We offer a welcome gift that includes fresh flowers, a specialty bar of soap from the Captiva Soap Company and a complimentary SBL beach bag that is yours to keep! Your started kit includes 2 rolls of toilet paper per bathroom, 2 small bars of soap per bathroom, 1 box of facial tissue per bathroom, 1 roll of paper towels, 1 small bottle of liquid dish soap, 1 dish scrubber, 2 kitchen garbage can liners, 2 packets of dishwasher detergent and 2 packets of laundry detergent. You will also be provided with bed linens, bath towels, wash clothes, etc.
Sanibel Vacations does not provide daily cleaning services, but additional housekeeping can be coordinated with an additional fee.
We do have several homes that are dog-friendly. At this time, we do not allow cats in any of our properties. We do not have any condos that are pet-friendly. You are more than welcome to bring your dog into any of our pet-friendly homes with a non-refundable pet fee of $200.
Sanibel Vacations, LLC – Terms and Conditions
The following are the terms and conditions of all vacation rental properties represented by Sanibel Vacations, LLC (referred to as “SBL”), as agent for the owner(s) of the vacation rental property and renter – (referred to as “Guest”). Terms and conditions shall apply to the vacation rental and are subject to change periodically.
Please note there are two deposit and payment policies, one for condominium properties and one for Single Family Home properties. All bookings in a condominium property require a $300 deposit at the time of booking and the remaining ﬁnal payment is due 60 days prior to arrival. All bookings in a single family home require a 10% deposit at the time of booking and the remaining ﬁnal payment is due 90 days prior to arrival. Final payment of the balance for the rental is required to be paid by personal check, cashier’s check, money order, or wire transfer. If by wire transfer, Guest will be responsible for all associated fees. SBL is not responsible for notifying Guest of ﬁnal payment. Any ﬁnal payment that is not received by the due date may result in cancellation of the reservation and forfeiture of all deposits. All reservations must be paid in full prior to check in, any unpaid balance prior to check in will result in cancellation of the reservation. Adjustments or refunds cannot be made for late arrivals and/or early departures.
All cancellations must be in writing, or email, from registered Guest and received by SBL. Guest shall be entitled to a refund of all deposits, less an administration fee of $75.00, for all cancellations received by SBL prior to the ﬁnal due date, with the following exception – All single family home bookings which include the month of January, February, or March, the 10% deposit is non-refundable upon cancellation. If a Guest cancels the rental agreement after the ﬁnal payment due date, the Guest shall forfeit all paid rents, deposits, processing fees, and taxes paid to SBL. In all cases, if the property is rebooked for the same dates, the dollar amount of the new booking will be returned to the guest minus the $75 administration fee.
No post-dated checks will be accepted. Guest shall be responsible for a bad check fee for any returned checks as permitted by Florida law. A $25.00 fee will be charged by SBL for all returned checks.
Deposits, rent balances, and all other receipts from Guest may be deposited in an interest bearing account, with all interest accrued payable to SBL.
The State of Florida and Lee County require the collection of a six & a half percent (6.5%) sales and use tax on all fees for goods and services charged to Guest and a ﬁve percent (5.0%) lodging tax on the rental rate. These taxes will show as a line item on the Guest Invoice and are collected and paid by SBL on behalf of the Owner of the rental property. Taxes are subject to change.
This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The Plan will pay a maximum beneﬁt of $1500. Any damages that exceed $1500 will be charged to the credit card on ﬁle. If, during your stay at one of our Rental Properties, a renter causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Plan will reimburse the renter for the cost of repair or replacement of such property up to a maximum beneﬁt of $1500. Certain terms and conditions apply. Full details of the Vacation Rental Damage plan are contained in the ﬁnal page of this agreement. Please contact Sanibel Vacations, LLC directly if you do not wish to participate in this plan or assignment, upon which time a Security Deposit will be required.
Guest agrees to supply SBL valid credit card information prior to check-in. Guest is ﬁnancially responsible for any damages to the property not covered by the Property Protection Pan and not resulting from normal wear and tear. Additional charges incurred by Guest during the rental period, may include but are not limited to cleaning/ laundry service, telephone charges, equipment rental, resort amenity privileges, and lost keys. Guest authorizes SBL to charge the credit card supplied by the Guest for any and all Additional Charges.
Guest to be responsible for utility usage (electric and water) over a monthly amount of $400.00 (3 or 4 bedroom home) or $300.00 (2 bedroom home). Any usage over the speciﬁed amount will be charged to the credit card provided to SBL by the Guest.
Lee County charges a $6.00 round-trip toll to reach Sanibel and Captiva via the Causeway. SBL does not reimburse toll charges
Check-in shall begin at 4:00pm and is not guaranteed. Check-out on the departure date shall be no later than 10:00am. Failure of guest to check-out and vacate the Property by 10:00am will subject the Guest to additional charges. Prior to check-out, tenant is responsible for washing/drying all beach towels. Only one (1) dirty set of linens per bed may be left for the cleaners. Excessive dirty laundry and excessive cleaning of property is subject to additional charges.
Any guest under 21 years old must be accompanied by a parent or guardian. Reservations made under false pretenses will result in immediate cancellation of the rental, forfeiture of all payments, and guests will be asked to vacate the rental property immediately. Guests are not allowed to organize events (reunions, weddings, receptions, graduations, proms, or other similar events) on/in the property. SBL can arrange and/or offer properties for these events, however all such events must be approved in writing by SBL and/or the Owner in advance. An additional charge and/or security deposit may be assessed for said event. Guest acknowledges that he/she will occupy the property for the lease period and will not permit anyone else to occupy any portion of the property during the lease period. Guest agrees that the premises shall not be used for any illegal or unlawful purpose. Occupancy and use of the premises and common areas in a manner that disturbs or offends other guests/residents shall be deemed grounds for cancellation of the rental agreement. SBL/Owner does not allow house parties in any rental property.
The maximum number of guests for the property is noted on the Guest Invoice and is set by the property owner and/or association. Maximum occupancy includes children. Exceeding these limits shall result in cancellation of the rental agreement, forfeiture of all payments/deposits, and the Guest may be required to vacate the Property.
Guest is expected to use the property with proper care and treatment. Guest understands that unless SBL is notiﬁed on the day of check-in of any damage or cleaning concerns, then all concerns or damages to the property will be Guest’s responsibility. Guest agrees to leave the property in a clean condition including the removal of trash, cleaning and storage of all dishes, and closing and locking of all doors and windows. SBL reserves the right to charge the credit card supplied by Guest a reasonable sum(s) for any damages not covered by the Property Protection Plan or excessive cleaning needs. Guest agrees not to rearrange any furniture.
Smoking is not permitted inside any SBL property, and is not permitted in several condominium locations anywhere on the property. Many porches/lanais are not suitable for smoking due to ventilation and proximity of properties. Any guest that smokes inside an SBL rental property may be asked to leave immediately and all charges to restore the rental property back to its original condition may be charged to the guest.
Pets are not permitted in most rental properties unless speciﬁcally authorized by SBL/Owner. Guest shall not permit any pets at the Property unless SBL is notiﬁed at the time of reservation and authorization is part of the rental agreement. A non-refundable pet fee shall be applied to the reservation and rental agreement. If Guest has a pet in the Property when not authorized, and the non-refundable pet fee has not been paid by the Guest, the rental agreement will be cancelled, the Guest will be required to immediately vacate the Property and all payments made to Agent will be forfeited. Guest shall be responsible for all damages to the Property caused by any pets.
Guest agrees to allow members, employees, vendors, contractors or subcontractors of SBL access to the rental property for any reason to make repairs, improvements, care for or manage the property.
Locked areas on Property, such as owner’s personal storage areas, and of which Guest is not provided access or a key and are off limits to the Guest. Unauthorized entry into these areas is cause for the rental agreement to be cancelled, forfeiture of all payments made by the Guest to SBL and vacating of the Property by the Guest. Guest will be charged for all missing items and/or damage.
The rental agreement does not create a tenancy or residency, and Guest must adhere to the arrival/departure times.
Your reservation is considered conﬁrmed only if SBL has received all required and necessary deposits/payments and all required executed documentation, and veriﬁcation from SBL that the reservation is conﬁrmed. SBL may modify, adjust, or cancel any conﬁrmed reservation due to inaccurate or misquoted information, by the renter, with no penalty to SBL. Guest may cancel conﬁrmed reservation within 72 hours of receiving notice from SBL regarding modiﬁcation or adjustment if Guest is not satisﬁed. Guest shall have no further remedy or right.
If the property Owner is unable to supply rental property to Guest under this lease agreement prior to occupancy due to events out of their control, including ﬁre, act(s) of nature, eminent domain, construction delay or other reason, Guest hereby agrees that SBL has the right to relocate, move, reassign or change the rental property noted in the conﬁrmation. The reservation conﬁrmation does not guarantee the rental property selection or assignment. Guest understands and agrees that in no circumstance shall the Owner or SBL be held liable for any damages or expenses incurred as a result of relocation/moving for any damage, destruction or loss.
SBL has the right to relocate, move, reassign or change the rental property noted in the conﬁrmation. SBL will diligently attempt to rebook the guest in comparable or upgraded rental property. The reservation conﬁrmation does not guarantee the rental property selection or assignment.
By accepting the conﬁrmation, Guest(s) agree to follow the rules and regulations of the property owner and related condominium or homeowner association. Guest understands that the rental property is furnished to the Owner’s taste, and SBL is not responsible for Guest’s dissatisfaction of the rental property. The rental property is cleaned prior to your arrival and upon your departure, and daily cleaning or maid service is not included. Daily cleaning or maid service can be arranged at an additional charge with a minimum of 24 hour notice. Child care needs (cribs, high chairs, etc.) or other guest convenience items are offered at an additional charge and can be arranged prior to guest arrival through Sanibel Vacations.
Upon notice from Guest, SBL will diligently attempt to repair any malfunctioning equipment within the rental property, including but not limited to, heating/air conditioning, televisions, pools/spas/hot tubs, and appliances. Guest agrees to report any problems to SBL as soon as possible after discovery. An outside vendor may be needed to determine the need to repair and/or replace equipment. Should an outside vendor determine the malfunctioning equipment is due to guest neglect, misuse or oversight, the fee for the vendor service call will be charged to the Guest. No refunds will be issued to Guests for any reason due to malfunctioning equipment or Guest inconvenience. Guest understands that community amenities (tennis courts, swimming pools, etc.) may close for maintenance purposes, and no rent adjustment or refund will be made for circumstances beyond the control of Owner or SBL. Guest further understands the property owner and/or SBL is not in control of the community amenities including temperatures on swimming pools/hot tubs/spas. Further, pest control for all rental properties is handled by the community association or a contracted pest control company. SBL will address any pest control concerns, but is not responsible for refunds due to the presence of pests or inconvenience by pest control companies.
SBL understands that Guest reservations may have been secured through outside agencies other than directly with SBL. All reservations made by owners, or outside reservation services are subject to policies, rules, and regulations of SBL. SBL is not responsible for misleading representations or inaccuracies communicated by others.
Guest understands that inclement weather can occur at any time during the year in Florida, but more speciﬁcally during hurricane season (June through November). SBL follows and abides by any advisory statement from any local emergency authority and the City of Sanibel. Guest agrees to comply with SBL’s Hurricane Policy. Guest(s) will not receive a rebate, rent reduction, or refund from SBL or the Owner in the event of inclement weather or a voluntary or mandatory evacuation.
Guest understands that SBL is an agent or representative of the property Owner and at all times acts for and in the best interest of the owner.
Guest(s), Guest(s) visitor(s)/invitee(s) agree as follows: (a.) Neither Owner, SBL, nor agent of SBL (members, ofﬁcers, directors, shareholders, employees, or other representatives), shall at any time be liable or responsible in any way for any loss, injury, death, or damage caused or in connection with the Guest’s use/ occupancy of the rental property or associated amenities, including but not limited to use of bicycles, kayaks, surfboards, etc.; or events resulting from an act(s) of god, government or other authorities, civil disturbances, hijacks, thefts, war or any circumstance beyond its control; and (b.) Guest(s) and anyone associated to Guest(s) (successors, legal representatives, assignee, directors, stockholders) holds harmless Owner, SBL, or agent of SBL, and hereby indemniﬁes, releases and forever discharges Owner, SBL, or agent of SBL, from and against any and all loss, liability, damages, actions, causes of action, claims, legal fees, court costs and expenses, arising from, connected to, or based on injury to or death of any person, or damage to property. This includes the loss of use, caused in whole or in part by Guest(s), Guest(s) visitor(s)/ invitee(s), regardless of whether or not caused in whole or in part by the negligence of the Owner, SBL or agent of SBL; provided, this indemniﬁcation shall not apply with respect to losses arising directly from the willful misconduct of Owner, SBL or agent of SBL.
Units for Sale:
If the rental property the Guest is renting is listed for sale, Guest agrees to allow a licensed salesperson to show the property during the rental period. SBL will attempt to schedule the showing at a convenient time.
Owner, SBL, or agent of SBL is not responsible for lost, stolen or abandoned items of the Guest. A shipping fee for any returned items may apply.
Unfortunately, we cannot predict the location of construction activity on the island and may not be able to inform you at the time you make your reservation whether your accommodations are near a construction site.
If Guest(s), Guest(s) visitor(s)/invitee(s) or any member of their party violates any of the terms of this agreement, the SBL may, at its sole discretion, terminate the rental agreement with no refund for any unused portions of the rents unless the property is able to be re-rented at the same rate. SBL may enter the premises and remove Guest(s), Guest(s) visitor(s)/invitee(s) or any member of their party and their belongings. To SBL’s knowledge, the information contained in the rental conﬁrmation, SBL website(s) and outside websites is accurate but not guaranteed. Rental rates and property amenities listed on this conﬁrmation are subject to change without notice. The Owner, SBL, or agent of SBL is not responsible for any errors, omissions, additions, or changes in property or furnishings including bedding, equipment, accessories, etc. Guest hereby acknowledges they have reviewed, understand and agree to be bound by the Terms & Conditions and the lease agreement.
If you are staying in one of our pet friendly homes or condos and traveling with a pet, a $200 Pet Fee (per pet) will be included in your booking fees.