Sanibel Vacations, LLC – Terms and Conditions
The following are the terms and conditions of all vacation rental properties represented by Sanibel Vacations, LLC (referred to as “SBL”), as agent for the owner(s) of the vacation rental property and renter – (referred to as “Guest”). Terms and conditions shall apply to the vacation rental and are subject to change periodically.
Payment Terms: Please note there are two deposit and payment policies, one for condominium properties and one for Single Family Home properties. All bookings in a condominium property require a $300 deposit at the time of booking and the remaining final payment is due 60 days prior to arrival. All bookings in a single family home require a 10% deposit at the time of booking and the remaining final payment is due 90 days prior to arrival. Final payment of the balance for the rental is required to be paid by personal check, cashier’s check, money order, or wire transfer. If by wire transfer, Guest will be responsible for all associated fees. If Guest prefers to pay final balance by credit card, a 3% processing fee will be applied to the total due. SBL is not responsible for notifying Guest of final payment. Any final payment that is not received by the due date may result in cancellation of the reservation and forfeiture of all deposits. All reservations must be paid in full prior to check in, any unpaid balance prior to check in will result in cancellation of the reservation. Adjustments or refunds cannot be made for late arrivals and/or early departures.
Cancellations: All cancellations must be in writing, or email, from registered Guest and received by SBL. Guest shall be entitled to a refund of all deposits, less an administration fee of $75.00 and applicable taxes, for all cancellations received by SBL prior to the final due date, with the following exception – All single family home bookings which include the month of January, February, or March, the 10% deposit is non-refundable upon cancellation. If a Guest cancels the rental agreement after the final payment due date, the Guest shall forfeit all paid rents, deposits, processing fees, and taxes paid to SBL unless the property is rebooked for the same dates and rate.
Returned Checks: No post-dated checks will be accepted. Guest shall be responsible for a bad check fee for any returned checks as permitted by Florida law. A $25.00 fee will be charged by SBL for all returned checks.
Deposits/Advance Payments: Deposits, rent balances, and all other receipts from Guest may be deposited in an interest bearing account, with all interest accrued payable to SBL.
Taxes: The State of Florida and Lee County require the collection of a six & a half percent (6.5%) sales and use tax on all fees for goods and services charged to Guest and a five percent (5.0%) lodging tax on the rental rate. These taxes will show as a line item on the Guest Invoice and are collected and paid by SBL on behalf of the Owner of the rental property. Taxes are subject to change.
Property Protection Plan: This Vacation Rental Damage plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The Plan will pay a maximum benefit of $1500. Any damages that exceed $1500 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, a renter causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Plan will reimburse the renter for the cost of repair or replacement of such property up to a maximum benefit of $1500. Certain terms and conditions apply. Full details of the Vacation Rental Damage plan are contained in the final page of this agreement. Contact Sanibel Vacations directly if you do not wish to participate in this plan or assignment, at which time a Security Deposit will be required.
Additional Charges: Guest agrees to supply SBL valid credit card information prior to check- in. Guest is financially responsible for any damages to the property not covered by the Property
Protection Pan and not resulting from normal wear and tear. Additional charges incurred by Guest during the rental period, may include but are not limited to cleaning/ laundry service, telephone charges, equipment rental, resort amenity privileges, and lost keys. Guest authorizes SBL to charge the credit card supplied by the Guest for any and all Additional Charges.
Utilities for all single family home rentals: Guest to be responsible for utility usage (electric and water) over a monthly amount of $450.00 (3 or 4 bedroom home) or $350.00 (2 bedroom home). Any usage over the specified amount will be charged to the credit card provided to SBL by the Guest. Negligent use of Owner utilities is prohibited.
Tolls: Lee County charges a $8.00 round-trip toll to reach Sanibel and Captiva via the Causeway. SBL does not reimburse toll charges.
Check In-Out: Check-in shall begin at 4:00pm and is not guaranteed. Check-out on the departure date shall be no later than 10:00am. Failure of guest to check-out and vacate the Property by 10:00am will subject the Guest to additional charges. Prior to check-out, tenant is responsible for washing/drying all beach towels, washing all used kitchenwares, and taking out the trash. Only one (1) dirty set of linens per bed may be left for the cleaners. Excessive dirty laundry and excessive cleaning of property is subject to additional charges.
Responsible Parties: Any guest under 25 years old must be accompanied by a parent or guardian. Reservations made under false pretenses will result in immediate cancellation of the rental, forfeiture of all payments, and guests will be asked to vacate the rental property immediately. Guests are not allowed to organize events (reunions, weddings, receptions, graduations, proms, or other similar events) on/in the property. SBL can arrange and/or offer properties for these events, however all such events must be approved in writing by SBL and/ or the Owner in advance. An additional charge and/or security deposit may be assessed for said event. Guest acknowledges that he/she will occupy the property for the lease period and will not permit anyone else to occupy any portion of the property during the lease period. Guest agrees that the premises shall not be used for any illegal or unlawful purpose. Occupancy and use of the premises and common areas in a manner that disturbs or offends other guests/ residents shall be deemed grounds for cancellation of the rental agreement. SBL/ Owner does not allow house parties in any rental property.
Occupancy: The maximum number of guests for the property is noted on the Guest Invoice and is set by the property owner and/or association. Maximum occupancy includes children. Exceeding these limits shall result in cancellation of the rental agreement, forfeiture of all payments/deposits, and the Guest may be required to vacate the Property.
Care and Treatment: Guest is expected to use the property with proper care and treatment. Guest understands that unless SBL is notified on the day of check-in of any damage or cleaning concerns, then all concerns & damages to property will be Guest’s responsibility. Guest agrees to leave the property in a clean condition including the removal of trash, cleaning and storage of all dishes, and closing and locking of all doors and windows. SBL reserves the right to charge the credit card supplied by Guest a reasonable sum(s) for any damages not covered by the Property Protection Plan or excessive cleaning needs. Guest agrees not to rearrange any furniture.
Smoking: Smoking is not permitted inside any SBL property, and is permitted outside only. Many porches/lanais are not suitable for smoking due to ventilation and proximity of properties. Any guest that smokes inside an SBL rental property may be asked to leave immediately and
all charges to restore the rental property back to its original condition may be charged to the guest.
Pets: Pets are not permitted in most rental properties unless specifically authorized by SBL/ Owner. Guest shall not permit any pets at the Property unless SBL is notified at the time of reservation and authorization is part of the rental agreement. A $400 non-refundable pet fee per each pet will be applied to the reservation and rental agreement. If Guest has a pet in the Property when not authorized, and the non-refundable pet fee has not been paid by the Guest, the rental agreement will be cancelled, the Guest will be required to immediately vacate the Property and all payments made to Agent will be forfeited. Guest shall be responsible for all damages to the Property caused by any pets.
Entry of Property: Guest agrees to allow members, employees, vendors, contractors or subcontractors of SBL access to the rental property for any reason to make repairs, improvements, care for or manage the property.
Locked Areas: Locked areas on Property, such as owner’s personal storage areas, and of which Guest is not provided access or a key and are off limits to the Guest. Unauthorized entry into these areas is cause for the rental agreement to be cancelled, forfeiture of all payments made by the Guest to SBL and vacating of the Property by the Guest. Guest will be charged for all missing items and/or damage.
Tenancy: The rental agreement does not create a tenancy or residency, and Guest must adhere to the arrival/departure times.
Confirmation: Your reservation is considered confirmed only if SBL has received all required and necessary deposits/payments and all required executed documentation, and verification from SBL that the reservation is confirmed. SBL may modify, adjust, or cancel any confirmed reservation due to inaccurate or misquoted information, by the renter, with no penalty to SBL. Guest may cancel confirmed reservation within 72 hours of receiving notice from SBL regarding modification or adjustment if Guest is not satisfied. Guest shall have no further remedy or right.
Accommodation Substitution: SBL has the right to relocate, move, reassign or change the rental property noted in the confirmation for unforeseen circumstances. SBL will diligently attempt to rebook the guest in comparable or upgraded rental property. The reservation confirmation does not guarantee the rental property selection or assignment. If the guest does not wish to relocate or accept the alternative accommodation provided, SBL will issue a full refund, or proration if during occupancy in the event the property is made unavailable.
Owner: If the property Owner is unable to supply rental property to Guest under this lease agreement prior to occupancy due to events out of their control, including fire, act(s) of nature, eminent domain, construction delay or other reason, Guest hereby agrees that SBL has the right to relocate, move, reassign or change the rental property noted in the confirmation. The reservation confirmation does not guarantee the rental property selection or assignment. Guest understands and agrees that in no circumstance shall the Owner or SBL be held liable for any damages or expenses incurred as a result of relocation/ moving for any damage, destruction or loss.
Property and Accommodations: By accepting the confirmation, Guest(s) agree to follow the rules and regulations of the property owner and related condominium or homeowner association. Guest understands that the rental property is furnished to the Owner’s taste, and SBL is not responsible for Guest’s dissatisfaction of the rental property. The rental property is cleaned prior to your arrival and upon your departure, and daily cleaning or maid service is not
included. Daily cleaning or maid service can be arranged at an additional charge with a minimum of 24 hour notice. Child care needs (cribs, high chairs, etc.) or other guest convenience items are offered at an additional charge and can be arranged prior to guest arrival through Sanibel Vacations.
Service and Maintenance: Upon notice from Guest, SBL will diligently attempt to repair any malfunctioning equipment within the rental property, including but not limited to heating/air conditioning, televisions, pools/spas/ hot tubs, and appliances. Guest agrees to report any problems or issues to SBL as soon as possible after discovery. An outside vendor may be needed to determine the need to repair and/or replace equipment. Should an outside vendor determine the malfunctioning equipment is due to guest neglect, misuse or oversight, the fee for the vendor service call will be charged to the Guest. No refunds will be issued to Guests for any reason due to malfunctioning equipment or Guest inconvenience. Guest understands that community amenities (tennis courts, swimming pools, etc.) may close for maintenance purposes, and no rent adjustment or refund will be made for circumstances beyond the control of Owner or SBL. Guest further understands the property owner and/or SBL is not in control of the community amenities including temperatures on swimming pools/hot tubs/ spas. Further, pest control for all rental properties is handled by the community association or a contracted pest control company. SBL will address any pest control concerns, but is not responsible for refunds due to the presence of pests or inconvenience by pest control companies.
Outside Reservations: SBL understand that Guest reservations may have been secured through outside agencies other than directly with SBL. All reservations made by owners, or outside reservation services are subject to policies, rules, and regulations of SBL. SBL is not responsible for misleading representations or inaccuracies communicated by others.
Weather and Hurricanes: Guest understands that inclement weather can occur at any time during the year in Florida, but more specifically during hurricane season (June through November). SBL follows and abides by any advisory statement from any local emergency authority and the City of Sanibel. Guest agrees to comply with SBL’s Hurricane Policy. Guest(s) will not receive a rebate, rent reduction, or refund from SBL or the Owner in the event of inclement weather or a voluntary or mandatory evacuation.
Agency Disclosure: Guest understands that SBL is an agent or representative of the property Owner and at all times acts for and in the best interest of the owner.
Release and Indemnity: Guest(s), Guest(s) visitor(s)/invitee(s) agree as follows: (a.) Neither Owner, SBL, nor agent of SBL (members, officers, directors, shareholders, employees, or other representatives), shall at any time be liable or responsible in any way for any loss, injury, death, or damage caused or in connection with the Guest’s use/occupancy of the rental property or associated amenities, including but not limited to use of bicycles, kayaks, surfboards, etc.; or events resulting from an act(s) of god, government or other authorities, civil disturbances, hijacks, thefts, war or any circumstance beyond its control; and (b.) Guest(s) and anyone associated to Guest(s) (successors, legal representatives, assignee, directors, stockholders) holds harmless Owner, SBL, or agent of SBL, and hereby indemnifies, releases and forever discharges Owner, SBL, or agent of SBL, from and against any and all loss, liability, damages, actions, causes of action, claims, legal fees, court costs and expenses, arising from, connected to, or based on injury to or death of any person, or damage to property. This includes the loss of use, caused in whole or in part by Guest(s), Guest(s) visitor(s)/invitee(s), regardless of whether or not caused in whole or in part by the negligence of the Owner, SBL or agent of SBL; provided, this indemnification shall not apply with respect to losses arising directly from the willful misconduct of Owner, SBL or agent of SBL.
Units for Sale: If the rental property the Guest is renting is listed for sale, Guest agrees to allow a licensed salesperson to show the property during the rental period. SBL will attempt to schedule the showing at a convenient time.
Personal Items: Owner, SBL, or agent of SBL is not responsible for lost, stolen or abandoned items of the Guest. A shipping fee for any returned items may apply.
Construction: Unfortunately, we cannot predict the location of construction activity on the island and may not be able to inform you at the time you make your reservation whether your accommodations are near a construction site.
Acknowledgement: If Guest(s), Guest(s) visitor(s)/invitee(s) or any member of their party violates any of the terms of this agreement, the SBL may, at its sole discretion, terminate the rental agreement with no refund for any unused portions of the rents unless the property is able to be re-rented at the same rate. SBL may enter the premises and remove Guest(s), Guest(s) visitor(s)/invitee(s) or any member of their party and their belongings. To SBL’s knowledge, the information contained in the rental confirmation, SBL website(s) and outside websites is accurate but not guaranteed. Rental rates and property amenities listed on this confirmation are subject to change without notice. The Owner, SBL, or agent of SBL is not responsible for any errors, omissions, additions, or changes in property or furnishings including bedding, equipment, accessories, etc. Guest hereby acknowledges they have reviewed, understand and agree to be bound by the Terms & Conditions and the lease agreement.